A 250 percent increase in price over seven years would probably prompt any business owner to do some investigating.
It certainly gave Dr. Carolyn Romzick pause and led her to do some pretty extensive research into Stericycle, a Lake Forest, Illinois-based medical waste disposal company. She found she wasn't alone in feeling aggravated and deceived at how the company was doing business.
Dr. Romzick is among a number of dentists from across the country who have contacted the ADA to report escalating fees that were not explicitly stated in their original contracts and contracts that automatically renew with only a small window to cancel before it re-ups for several more years.
For Dr. Romzick, who practices in Farmington Hills, Michigan, it started earlier this year when she received a flier offering pickup for medical waste at a price that intrigued her enough to study her invoices for what she was currently paying.
The new company advertised its price at $60 per pickup, which is typically quarterly in the medical waste business. Dr. Romzick had signed a contract with Stericycle in 2009, so she was curious how this new rate would compare.
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