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Prescription Template Letter for VDA Members Impacted by Change Healthcare Cyber-Attack

On February 21, a cyber-attack against Change Healthcare, one of the largest health care technology companies in the country, began impacting several important electronic healthcare services. Many VDA members were affected by this attack and, while Change Healthcare actively works to resolve the issue, there may be delays in processing insurance claims, sending out statements and also getting prescriptions for narcotics filled.   

The ADA continues to monitor to this attack and recommends that members reach out to their practice management system vendor should they need advice on writing scripts.  

The VDA has created a template letter that members may use to help inform patients of the issue and for them to take with them when filling their prescriptions. If a patient experiences a pharmacy denying to fill their prescription, this may be reported to the VA Board of Pharmacy.  Please reach out to the VDA should this occur and we will assist in resolving.

Template Letter

As cyber criminals have changed their tactics and increasingly focused on healthcare providers, including dentists, VDA Perks Director Karen Wood and Michael Urbanik with R.K. Tongue discussed what dentists can do to protect their practice and their patients.