Dental Benefits/Insurance Inquiries

ADA Third Party Payer Concierge™

The ADA’s Third Party Payer Concierge service assists dentists with insurance questions and concerns with third party payers.  This service is for ADA/VDA member dentists only and can be accessed by calling 1-800-621-8099 or emailing

The ADA also offers resources in their Dental Insurance Hub.  These resources have been developed to assist dentists and their teams in overcoming dental insurance obstacles so that they can focus on patient care. 

The VDA also recommends that VDA members who need help with appealing denied claims, resolving problems with insurers not responding, determining what type of benefits your patient has, etc., contact the Virginia Bureau of Insurance (BOI). The BOI is a helpful resource when it comes to dealing with state registered insurance companies.  Their Managed Care Ombudsman can be reached at 877-310-6560, option 1 or at

If you are unable to get the help you need from the ADA resources or the BOI, you may submit a case to us for review. Someone from the VDA will respond to your inquiry as soon as possible.