Episode 24 – PEER REVIEW: ONE OF THE MOST VALUABLE AND LEAST UNDERSTOOD MEMBER BENEFITS
Richmond dentist Dr. Bob Bigelow discusses the Virginia Dental Association’s peer review/patient mediation benefit. Bigelow, involved for about three years, explains how mediation can resolve many patient complaints before they reach the Board of Dentistry, reducing stress and time for dentists and patients. Common issues include clinical problems, missed appointments, and misunderstandings about insurance or collections.
