PEER REVIEW (Patient Mediation) 

The VDA offers Peer Review as a confidential, dentist-led dispute resolution process available to member dentists. Trained volunteer member dentists evaluate concerns between a patient and a treating dentist through a structured, professional, and non-litigious process. The goal is to reach a fair, ethical, and clinically informed resolution without immediately escalating to legal action or a Board of Dentistry complaint.

Confidential and Non-Public Process

This benefit helps protect a dentist’s reputation, time, finances, and emotional well-being, while upholding the responsibility to the patient to maintain the highest standards and professional integrity. 

• Discussions and findings remain within the association.
• Helps to prevent public complaints, online escalation, or premature regulatory involvement.
• Protects the professional reputation of the dentist.

Evaluation by Dental Peers

Disputes can arise due to a number of factors, including miscommunication, unrealistic expectations, and misunderstandings about procedures.

• Cases are reviewed by licensed VDA dentists with clinical experience.
• Reviews focus on the standard of care and appropriateness of treatment.
• Evaluators understand clinical judgment, complications, and patient expectations.

How Does the Peer Review Process Work?