Mastering Patient Communications:
Minimize No-Shows, Increase Re-Care, and Maximize Staff Productivity
Required Learning for the Certified Dental Office Professional Program
Original Release Date: October 24, 2023
Expiration Date: October 20, 2024
Duration: 60 mins.
Credit(s): 1
Cost:
Certified Dental Office Professional Students: This course is included with your tuition. Please use the discount code in your course materials to access this course at no additional cost.
VDA Members: $20 - Use code MASTERING (membership verification required)
Non-Members: $60
Course Description (Lecture Style Webinar):
This course will dive into best practices, pitfalls to avoid, and time-saving tips to make patient communications more efficient and effective. Learn how to best communicate with patients before, during, and after the appointment to reduce no-shows and increase re-care. The course will also cover how to encourage and respond to online reviews to increase patient loyalty and drive new patient acquisition. Participants will leave with a list of next steps they can begin implementing today to start elevating their dental practice's communication approach to foster practice success and build lasting patient connections while increasing staff productivity.
Objectives:
- The participant will be able to identify the 3 phases of the patient journey and understand how to reduce friction and improve patient engagement in each phase.
- The participant will have a thorough understanding of patient communication best practices, pitfalls to avoid, and must-have sections for patient success.
- The participant will be able to drive online reviews and understand how to respond to negative reviews for overall improvements to their online reputation.